Frequently Asked Questions

We've compiled a list of common questions and answers.

If you don't find the information you're looking for below, please don't hesitate to email us and we'll be happy to assist you.

Madrona frequently asked questions
  • There is a serious shortage of GPs on Salt Spring Island (and elsewhere). Naturopathic doctors are trained to do primary care and can refill your regular medications including asthma puffers etc. Our preference of course would be that you would have a GP as well as an ND to collaborate and offer different perspectives on your care, but we recognize many do not have this choice. We often take time in our visits with patients to discuss how to access necessary services through MSP alongside what we can do together with naturopathic medicine.

  • Yes! Most of our practitioners have "Telemedicine" appointment types, which can be conducted via our secure online video platform or via phone.

  • Currently, MSP covers visits only for those who qualify for MSP Supplementary Benefits.

  • Many of our services are covered by extended benefits. This may include labwork and vitamins purchased at the clinic. It is always best to check directly with your insurance provider, as plans vary.

  • Supplements:

    Patients requiring refills are welcome to drop by during office hours to pick up supplement refills. Feel free to let us know ahead of time so we can put aside your products for you.

    Custom Tinctures:

    Please request tincture refills with 24-hours notice so we have time to blend the tincture in advance of your arrivals.

    Prescriptions:

    Please expect a 3-business day turnover time for all prescription refills.

  • Read more about our policies here.

  • We accept cash, credit, and debit (and the Madrona Care Card, of course). We do not accept etransfer or cheque.

  • Yes!